Start a Repair or Laptop Request

Send the model, fault, photos and service type first. You will receive the next step: quote, diagnostic booking, mail-in instructions or a request for more details.

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Customer details

Full name Email Phone Preferred contact Customer type How did you find GROM TECH?

Service type

Request type Preferred route

Device details

Device type Brand Model Serial / service tag Operating system BitLocker status Accessories included

Fault details

Main issue When did it start? Does it power on? Liquid damage? Previous repair attempt? Data priority Maximum approved spend before contact Quote first Photos or useful documents

Consent and terms I confirm I own this device or am authorised to request repair. I understand diagnosis may require opening the device and that repair attempts can reveal further faults. I understand repair work can carry data risk and I have backed up important files where possible. I accept the repair terms, privacy policy, data handling policy and diagnostic/return shipping terms.

A job reference is created when the request is submitted. Wait for confirmation before sending any device by post.