Privacy Policy

GROM TECH LTD collects only the information needed to respond to enquiries, diagnose devices, complete repairs, supply laptops and keep business records.

Information Collected

• Name, email, phone number and address details.
• Device make, model, serial/service tag, fault details and repair notes.
• Photos, useful documents and messages where required for the service.
• Payment, invoice and shipping information.

How Information Is Used

Information is used to answer enquiries, provide quotes, carry out repairs, manage warranties, process payments, return devices, comply with legal obligations and protect against fraud or stolen-device work.

Sharing Information

Information may be shared with payment processors, couriers, form providers, accounting tools or suppliers only where needed to provide the service. Customer information is not sold.

Retention

Repair and invoice records may be kept for accounting, warranty and legal purposes. Uploaded photos or documents should be retained only for as long as necessary for the repair, fraud prevention and dispute handling.

Your Rights

Customers may request access, correction or deletion of personal data where legally applicable by emailing info@gromtech.net.

Contact

Email: info@gromtech.net.